Home About Us FAQs

Frequently Asked Questions

  1. Does Langdon Waterworks need to get into my home to read my water meter?
  2. I have no water pressure - what should I do?
  3. Is Langdon drinking water safe?
  4. What is the System Access Fee?
  5. How do I request Emergency Services?
  6. What options are there for paying my bill?
  7. How do I deal with calcium build-up?
  8. What is the deposit for? Can I be exempted?
  9. Why is my water bill so high?
  10. When are payments due?
  11. What is the hardness of the water delivered to the homes by Langdon Waterworks Ltd?
  1. Does Langdon Waterworks need to get into my home to read my water meter?

    No; there is a meter reading radio attached to the water meter that Langdon Waterworks uses to take remote readings on a handheld computer.
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  2. I have no water pressure - what should I do?

    Check all of the taps in your house. Check with your neighbors to see if they're experiencing the same problems. If there is no water pressure anywhere in the house then call 936-5161 for emergency assistance. If individual taps in your house are clogged, use vinegar to clean the screens.
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  3. Is Langdon drinking water safe?

    Absolutely. Langdon Waterworks is regulated by Alberta Environment who regularly inspect our plants and treatment procedures. Langdon Waterworks' testing schedule exceeds the Alberta Environment standard, ensuring that Langdon residents always have safe water to drink.
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  4. What is the System Access Fee?

    The system access fee is a monthly service charge that helps recover the cost of meter reading and maintenance of the distribution system.
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  5. How do I request Emergency Water Services?

    Please read the information on our Emergency Services page first...
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  6. What options are there for paying my bill?

    Langdon Waterworks offers many methods of payment including, Electronic Payment, AutoPay, By Mail, In Person. See the Billing-Account Information page, or call the Langdon Waterworks office for more information.
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  7. How do I deal with calcium build-up?

    Calcium is best dealt with by using a water softener. Langdon Waterworks recommends that Langdon residents use potassium chloride instead of sodium chloride as a softening agent.
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  8. What is the deposit for? Can I be exempted?

    All new customers of Langdon Waterworks pay the refundable deposit. Like a damage deposit on a rental property, this deposit provides a measure of security for Langdon Waterworks. The deposit collects interest which is refundable along with the deposit once a suitable credit history has been established.
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  9. Why is my water bill so high?

    The amount of your water bill is based upon the amount of water that goes through your meter. You pay for the water whether it is used or wasted. This is why it is so important to use water wisely.
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  10. When are payments due?

    Payments are due upon receipt.
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  11. What is the hardness of the water delivered to the homes by Langdon Waterworks Ltd.?

    Please refer to the following document for more information.
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