Home Customer Care Emergencies

Water Emergency Services Information

IMPORTANT!

Langdon Waterworks wants to help you avoid the costs of unnecessary emergency calls and service visits. Before placing an emergency call, please read the following information.

You Should Know: Charges for Emergency Service Calls

Visits to your home by Langdon Waterworks staff to determine whether your situation is an emergency are subject to a service charge of $100.00 per visit.

Before Calling our Emergency Services Number

Be sure to attempt to diagnose the problem yourself prior to calling our Emergency Services phone number. Use the links below to help identify potential emergency situations that require a call, and check the Customer Notifications page for scheduled service disruptions.

What to Do In Case of Emergency

1. I suspect an emergency situation outside my home or business.

Information for requesting an emergency water shut-off if you suspect:

  • Water main leak or break
  • Fire hydrant leak

Follow these steps >

2. I suspect an emergency inside my home or business.

Information for identifying an emergency situation if you're experiencing:

  • Low water pressure
  • No water

Follow these steps >

Emergency Phone Numbers

Water emergency services are available 24 hours a day, 7 days a week.
LWW Water Emergencies – 403-999-9127

1. For Suspected Emergencies Outside Your Home or Business

Call our Emergency Services phone number if you have:

  1. Discovered or have seen a volume of water gushing or pooling outside of your home or business.
  2. Noticed or have seen a fire hydrant leaking or being used by anyone other than emergency services (such as firefighters) or Langdon Waterworks personnel.

Emergency Phone Numbers

Water emergency services are available 24 hours a day, 7 days a week.
LWW Water Emergencies – 403-999-9127

2. For Suspected Emergencies Inside Your Home or Business

Follow these steps if you are experiencing low water pressure or no water.

Step 1: Check all the taps or faucets in your home or business. Are they clean and free of any blockage that may be preventing water from flowing?

Yes: Go to Step 2.
No: Contact a plumber to explain the situation. They will be able to help you.

Step 2: Check your water softener unit inside your home (typically located in the basement of most houses). Is water flowing or able to flow through the softener unit? Refer to your water softener manual for guidance.

Yes: Go to Step 3.
No: Go to Step 4.

Step 3: Turn on the emergency bypass on your softener unit, then check your taps and faucets. Is water flowing once again?

Yes: Contact a plumber to explain the situation. They will be able to help you.
No: Go to Step 4.

Step 4: Check outside in the vicinity of your home or business. Can you see any emergency services (such as firefighters) or Langdon Waterworks personnel or vehicles in the vicinity?

Yes: Emergency services or Langdon Waterworks personnel may be using a fire hydrant or performing scheduled maintenance, which may affect the water service to your location. Check the Customer Notifications page for more information.
No: Go to Step 5.

Step 5: Call on your neighbours or homes and businesses in the same vicinity as the service location in which you suspect an emergency. Do they have low or no water pressure?

Yes: Call Langdon Waterworks to report an emergency situation.
No: Go to Step 6.

Step 6: Check your recent Langdon Waterworks Invoice or the Customer Notifications page on our web site. Are there any memos or notices that may indicate a scheduled disruption to your service location?

Yes: We do our best to always try to inform customers well ahead of any planned maintenance that may disrupt water service. Service will be restored promptly, and we apologize for any inconvenience.
No: Call Langdon Waterworks to report an emergency situation.